Money Back Guarantee/Refund Policy
Thank you for your purchase. We hope that you are satisfied with our services. However, if for any reason you are not completely happy with our services, you may request a refund or store credit. Please see below for further information on our refund policy.
To maximize your satisfaction, please consider and make your selections of offered services carefully before placing your order. Feel free to contact us at [email protected] anytime to discuss questions or concerns.
Clear expectations are the name of the game. Tell us what you need from us in terms of quality and final product, and we will do our best to meet all of your expectations.
To receive a refund, you must provide a clear explanation of your dissatisfaction and allow us a chance to fix the issue first, if possible. We will do our best to address any concerns in terms of the quality of our final product. If we are unable to fix your problem, a refund or store credit will be issued for the value of the images/videos in question.
Please note that delayed delivery will not be accepted as a reason to receive a refund or store credit.
- All claims must be submitted within 48 hours of the delivery date
- If you used images anywhere, a refund will not be offered
- Allow up to 30 days to process your refund
Fees for the following services cannot be refunded and will be deducted from the total price of the refund:
- Model Fees
- Orders placed for Junior Photographers
- Shipping Label Fees (if shipping label was provided)
- Transaction Fees (Subject to Stripe Policy: https://support.stripe.com/questions/stripe-fees-not-returned-when-refunding-customer)
Additionally, fees for the following services are also non-refundable:
- Website Development Services
- Consulting Services
- Search Engine Optimization (SEO) Services
- Design Services
- Editing Services
RETURN OF PRODUCTS
To receive your product(s) back, you can schedule a pickup with your selected courier or collect your item(s) directly from the studio. If you need us to ship your products or drop them off at the post office, a $50 handling fee will be added to the shipping costs.
Before scheduling a date with your courier or dropping by, please contact our representative to ensure someone will be available at the studio at that time. We will provide you with a 2-hour timeslot for pickup.
If you have any questions concerning our return policy, please contact us anytime at [email protected].