General terms of Agreement

These are General terms of Agreement that apply to all clients. If agreed otherwise in written, those agreements override this agreement’s specific part related to that issue, but not overall agreement. By paying the invoice you automatically agree to these terms. Please read carefully before making any payments. If you have questions please do not hesitate to contact us via [email protected]

Main Terms (Section 1.1)

    • The client will receive the final deliverables by logging on to our website and downloading via the Dropbox link. Dropbox link will be available for 30 days to download. After the given period images might be erased permanently. The client is responsible for making a backup of all photos/videos from the digital download.
    • The photographer is not responsible for any damage to the product that might happen during the photoshoot or shipping.
    • In case you need the products back, you must select the corresponding option during the checkout. All products will be donated or discarded, if not picked up within 3 days after the order is completed. (See “Return of Products” below)
    • Raw files are not provided under any circumstances.
    • Our standard editing turnaround time is 10 business days from the day photoshoot was completed. Add $15/image for expedited editing up to 3 business days. Editing can be delayed if extra revisions are requested by the client.
    • Free shipping is provided only for the shipping of products to the studio with select packages.

RETURN OF PRODUCTS

In case you need your products back, include the return shipping label when sending us the products. You have to schedule a pickup with your courier or collect your item(s) directly from the studio. If you need us to ship your products or drop them off at the post office, a $50 handling fee will be added to the shipping costs.

Before scheduling a date with your courier or dropping by, please contact our representative to ensure someone will be available at the studio at that time. We will provide you with a 2-hour timeslot for pickup.

Discount Coupons (Section 1.2)

1. Not valid with any other offer and/or cannot be combined with any current promotion or discount, including use of multiple coupons
3. Coupons are only redeemable for one visit or one-time use, and cannot be redeemed for cash. i.e they have no cash value
4. Non-transferable, and may not be sold or re-sold online
5. Every coupon has a predefined minimum and maximum spent limit.
6. We are not responsible for loss or theft
7. All coupons expire

Cash Back Reward Program (Section 1.3)

Earn 5% cashback rewards for orders above $500

  1. Your account will be credited in the amount of 5% for orders above $500, once your order is complete
  2. Cashback can be transferred to other existing customers
  3. The maximum cashback amount in the wallet is $250
  4. Cashback expires in 90 days
  5. The total order amount must exceed the wallet amount to be able to redeem cashback
  6. Cashback can not be used partially
  7. When placing the order, cashback will be automatically deducted from the total amount
  8. Free shipping will not be provided for orders placed with cashback
  9. We reserve the right to amend, cancel, change, discontinue, or suspend the Program, in whole or in part, including changing the value of the reward or maximum cap, at any time at our discretion with or without notice to participants. Rewards earned prior to any of the foregoing actions will be provided to eligible participants.
  10. We reserve the right to refuse cashback to any client at any time with or without notice
  11. Cashback can not be refunded, withdrawn, or used as cash
  12. Cashback rewards are canceled when the client is refused in service

Copyright (Section 2.1)

Full copyrights to all purchased images and videos will be transferred to the client once the payment is made in full.

ISA AYDIN PHOTOGRAPHY, LLC, Twinlight Studios, LLC and it’s photographers CAN use photos, videos and web designs created for professional samples, displays, Internet website pages, advertising, exhibitions, contests, and any other purpose. This includes actual images and behind the scenes taken during the photoshoot.

Cancellation policy (Section 3.1)

A minimum of 5-business days notice will be required for cancellation of this Agreement by the client. Any cancellation made with less than 5-business days notice prior to the agreed upon service date will result in full payment by the client. Any orders (appointments) made with less than 5-business days notice prior to the agreed upon service date, are non-refundable. If the cancellation is initiated by ISA AYDIN PHOTOGRAPHY, LLC, all payments paid to ISA AYDIN PHOTOGRAPHY, LLC from client shall be fully refunded, INCLUDING the deposit fee. Refund shall be paid out within thirty (30) calendar days from the cancellation date.

All retainers and payments are non-refundable if any of HI-RES photos, RAWS, and video RAWs or edited video footages are delivered.

  • Work is considered to be delivered and has to be paid in full, If photo-shoot is canceled due to customer’s reasons, failure to provide needed assistance and/or materials within agreed time schedule, unless otherwise agreed.
  • Photographer has to receive full payment within the agreed time, if production is delayed due to reasons caused by client. Client understands that photographer cannot wait client to provide him needed assistance and or materials for indefinite time but can agree to postpone the production at a later time after full payment has been done within initial agreed time frame.
  • We reserve the right to refuse service to anyone

Warranty (Section 3.2)

ISA AYDIN PHOTOGRAPHY, LLC shall provide its services and meet its obligations under this contract in a timely and workmanlike manner, using knowledge and recommendations for performing the services which meet acceptable industry standards and will provide the quality similar to another projects showcased in the related portfolio section of ISA AYDIN PHOTOGRAPHY, LLC’s official website – www.isa-aydin.com.

Responsibilities (Section 3.3)

  1. The client is responsible for specification and timely delivery to the Photographer of scripts, instructions, and other content materials, such as logos, color specifications and other brand collateral. Delays in delivery of specification of these materials might delay the delivery of the project.
  2. The client should provide detailed instructions for every photo. This includes angles, exposure, editing tips, color, and composition. Any image will be revised free-of-charge indefinitely if the client’s agreed instructions are not properly met. The client should pay for editing revisions and shooting re-takes that were not instructed at the beginning.
  3. ISA AYDIN PHOTOGRAPHY, LLC reserves the right to change its fees for services, cancel or change coupons and sales campaigns at any time without notice, unless agreed in a written agreement.
  4. When working on the composition of lifestyle (creative) images we spend up to 15 minutes per image. This does not include the time the photographer spends on technical preparation and lighting setup. We love clients to be present during the photoshoot or via live stream. It helps us ensure we are aligned with your marketing strategy. But we operate under time constraints because we get a lot of orders every day. After technical preparations for photo sessions, we provide an extra 15 minutes per image for the client to try out different ideas, which is more than enough in most cases. Occasionally a client requests more time to decide, consult their manager or ask for a friend’s opinion. To accommodate this, we charge clients wishing extra time a small additional fee of $25 per 15 minutes.

Force majeure (Section 4.1)

If performance of any given photoshoot/videoshoot or any obligation related is prevented, restricted, or interfered with by causes beyond either party’s reasonable control (“Force Majeure”), and if the party unable to carry out its obligations, then the obligations of the party invoking this provision shall be suspended to the extent necessary by such event. The term Force Majeure shall include, without limitation, acts of God, fire, explosion, vandalism, storm or other similar occurrence, orders or acts of military or civil authority, or by national emergencies, insurrections, riots, or wars, or strikes, lock-outs, work stoppages, other labor disputes, government regulations, FAA rules, licensing and permission refusal or supplier failures, loss of electrical power. The excused party shall use reasonable efforts under the circumstances to avoid or remove such causes of non-performance and shall proceed to perform with reasonable dispatch whenever such causes are removed or ceased. An act or omission shall be deemed within the reasonable control of a party if committed, omitted, or caused by such party, or its employees, officers, agents, or affiliates.

Governing law (Section 4.2)

The laws of the State of New Jersey shall govern this agreement.

Client agrees to the terms on isa-aydin.com website by paying the invoice.

Communication (Section 5.1)

We can contact you if you have requested a quote, placed an order, called the studio, or contacted us in any way. This communication includes but not limited to email, postal mail, phone, WhatsApp, SMS, or social media messengers. We can communicate with you regarding your order, image delivery, and/or upcoming promotions (including newsletters). Read our Privacy Policy to see how we treat your personal data.

Updates (Section 5.2)

Terms have been uploaded on October 4, 2018.

Update to section 1.1 ( Sep 30, 2019)

  • Our standard editing turnaround time is 10 business days from the day photoshoot was completed. Add $15/image for expedited editing up to 3 business days. Editing can be delayed if extra revisions are requested by the client.

Update to section 1.1 ( Jan 12, 2020)

  • Proper formatting.

Update to section 1.2 ( Jan 12, 2020)

  • Changes to terms of coupons. Gift certificates are no more provided.

Update to section 3.3 ( Sep 7, 2020)

  • Simplified formatting of Return of Products

Added section 1.3 (Nov 18th, 2020)

  • Cash Back Reward Program Terms and Conditions were added